llworx provides the small business with the ability to communicate and collaborate like a large corporation.

VoIP that travels Multi-site calling Presence management
Remote locations. With an Allworx VoIP phone Multi-site. With Allworx phones and an Allworx Follow-me calling at your fingertips. You can
and an Ethernet connection, you can: system in each of your office locations, you can: change your call routing “presence” instantly, using:
• Be a virtual “extension” of the office. • Incur NO long distance charges between sites. • Your phone
• Talk to any office site with an Allworx system • Merge multiple sites with one system. Transfer • Your voicemail
— incur NO long distance charges. calls between sites — the caller will never notice. • Your PC

Page 2, Allworx VoIP Phones

Allworx® VoIP phones. The phones that listen.

These sleek new phones don’t just look good — they meet your needs

for today and prepare you for tomorrow. With Allworx phones, you

hear the future.

Allworx 9212 VoIP phone Allworx 9202 VoIP phone

Soft keys Graphical LCD screen Graphical LCD screen

Hi-F

lect keys Soft keys Scroll and Select keys isual ring

indicator Hi-Fidelity Voice

Handset

Handset w expandab

Power:

Power:

• 802.3af PoE Handset with cord

nine feet

• 24V DC adapter nine feet

• 24V DC adapter expandable up to

Full-dup

Twelve Programmable

Eight Function

Keys

Function Keys

PFKs) Volume Two

Programmable Function Keys (PFKs) Ten Functi

RJ-11 headset

port

Two 10/100 switched Ethernet ports

Multiple position tilt base Volume (also wall mountable) Two 10/100 switched Ethernet ports

Single position base (also wall mountable)

Is it a PBX or Key System?

Allworx phones truly emulate both Key and PBX behavior. Set your Allworx phones to either one or mix both — it’s your choice!

Features commonly found in small business phone systems Features commonly found in large company phone systems

Allworx VoIP Phones, Page 3

Allworx — The best features for small businesses

Call Appearance (PBX behavior)

On PBX systems, incoming calls are directed to specific extensions. Using Allworx Programmable Function Keys, you can assign keys to extensions, such as Sales, Accounting and yourself. Each key lights up as calls come in, allowing you to correctly identify and answer the calls. Call Appearance is the best choice when one person is answering many extensions.

Line Appearance (Key behavior)

In Key systems, an outside line connects directly to a phone. This approach works very well for small businesses with employees who pick up calls from any phone (e.g. “Bob, there’s a call for you on Line Three”). Line Appearance gives direct access to each line independently and immediately, and is the best choice when many people handle the same call across multiple phones.

SIP (Session Internet Protocol) Appearance

Having the ability to show SIP appearance is important when using VoIP lines. With Allworx, we can distinguish specific “phone” lines used over the Internet. It behaves just like a Line Appearance – the only difference is it’s a phone line connected to the Internet. Allworx makes using VoIP technology transparent to your business.

Remote Phone Capability

The Allworx phones are designed to “instantly” work as a remote phone. No technical experience is required. The Allworx phone will negotiate communications through existing firewalls and “phone home” to the appropriate Allworx server. Once connected, the remote phone behaves just like it would if located at the main office. Remote users have all the same great features – line appearances, call appearances, BLF, DSS, call queues, intercom, etc.

Busy Lamp Field (BLF)

From your phone, you can monitor the status of another phone, extension or user. Imagine having the ability to quickly see who is on the phone and who isn’t. Using the 9212, you can have up to 12 different BLFs.

Direct Station Selection (DSS)

Automatically opens an intercom connection to any other Allworx phone. Use this feature for people you need immediate access to or for those you call often.

Speed Dialing

Program frequently called numbers, either internal or external, into your phone using up to 10 personal speed dials or any of the 1,000 company-wide speed dials.

Call Queuing2

Answer incoming calls from various company queues (e.g. customer support, account payables) using the same Allworx phone for your everyday calling. The system automatically recognizes which phones are assigned and available to each queue – even remote phones!

Call Assistant2

Use Allworx phones in conjunction with this software tool that helps manage and distribute incoming calls. Ideal for live answer position or receptionists.

Access key information from the phone display:

– Call history – Personal preferences
– Caller ID (e.g. personal speed dials,
– Company directory audible dialing)
– Redial – Silent incoming calls

Feature comparison

Allworx VoIP Phones, Page 5

Allworx phones are the most feature-rich, flexible, easy-to-use phones on the market. We’re not just making broad claims — there truly are some key differences between Allworx phones and other competitive offers that provide significant benefits to small businesses.

Phones that lower your costs Get the features you have …
Lower purchase cost plus more
The Allworx phones save you money compared Three way conferencing
to other VoIP phones that have less features. Many phones provide this feature; however, the
No increased cost for remote phones There are no additional equipment charges Allworx phones allow you to conference active calls without even dialing an extension.
required to set up a phone remotely. Broadcast paging
No long distance charges With an Allworx VoIP phone and an Ethernet The Allworx phones provide broadcast paging within specified zones or to the entire company.
connection, you can make calls and incur Intercom auto answer
NO long distance charges. Many phones have intercom capability, but no one
No site-to-site long distance charges With Allworx phones and an Allworx system in each of your office locations, you can incur offers an auto answer feature that allows you to answer an intercom without having to pick up the phone.
NO long distance charges between sites.3State-of-the-art echo canceling
Reduced wiring and installation costs Our builtin switch even lets you use your PC’s existing Internet connection for your phone, reducing wiring costs and installation time. Voice quality is critical with phones. Allworx has engineered technology into our phones that enable superior voice quality that have the experts in the industry in awe.
Unique remote phone capabilities
The Allworx phones are the only IP phones that
provide BLF, SIP appearance, line appearance and
more to remote users.

Page 6, Allworx VoIP Phones

Allworx 9212 and 9202 Technical Specifications

Overview

  • Voice over Internet Protocol (VoIP) phone using SIP 2.0 protocol.

  • Supports twelve telephone lines [Model 9212] and two telephone lines [Model 9202].

  • Phones designed to easily integrate with Allworx servers and software options.

User configurable settings

  • Audible Dialing.

  • Auto on Hold.

  • Auto Retrieve Calls.

  • Call Time.

  • Clock mode.

  • Display contrast.

  • Hold button operation.

  • Hold reminder.

  • Intercom Auto Answer.

  • Visual Message Waiting Indicator.

  • Missed Call Tracking.

  • Off Hook Ringing.

  • On Hook Dialing.

  • Paging.

  • Parking Orbit Popups.

  • Redial/Call Back/Call History.

  • Ten personal speed dials from keypad (in addition to the option of assigning speed dials to the PFKs).

  • Multiple voicemail indicators.

Administration1

  • Access to remote Allworx phones for reconfiguring and resetting.

  • Automatic software upgrades for phones.

  • Automatically reassign user settings when replacing phone(s).

  • Customizable templates for quick installation and configuration.

  • Dialing plans support international calling.

  • Factory test and diagnostics support.

  • Mix PBX and Key phone functionality per phone.

  • Online installation instructions.

  • Programmable dialing plans downloaded to phone.

  • Restrict handsets to specific user groups & calling plans.

  • Select any combination of SIP line and CO line appearances for Allworx phones.

  • Server commanded auto-reboot and manual reboot.

  • Status logs.

  • The Programmable Function Keys (PFKs) are configured specific to each Allworx phone. The following features are customizable based on end user needs:

Busy Lamp Field (BLF) Line Appearance Call Appearance Parking Orbit Call Monitor Parking Centrex Flash Queue Appearance Day/Night Mode Redial Direct Station Selection (DSS) Speed Dial – Company Wide Headset Speed Dial – Personal

  • Zone paging — make intercom announcements over all Allworx phones in a specific zone .

  • Music on hold — background music support. 1,3

Functionality

  • Call history.

  • Call queuing — incoming are routed to specific hand-sets, calls hear a special message and are answered in consecutive order. Phones support up to ten queues.1,

  • Centrex/CO/SIP Line flash.1

  • Different ring types per phone.

  • Directory Dialing — access all users’ extensions via

1

phone display and auto dial.

Page 8, Allworx VoIP Phones

  • Hearing Aid Compatible (HAC) handset (meets Ameri-can Disabilities Act requirements) and HAC compliance for magnetic coupling to approved HAC hearing aids.

  • High quality full duplex speakerphone [Model 9212 only].

  • Missed calls record.

  • Non-volatile user settings — will not lose settings if power is lost.1

  • Presence management — view and modify Allworx presence settings from your phone, integrated with Allworx software.1

  • Speed dials — 1,050 programmable, company-wide speed dials1 and ten personal speed dials per user.

  • Visual ring indicator [Model 9212 only] — flashing indicator is visible from all angles.

Remote user (SIP) capability

  • Remote users are able to make/receive calls as if they were in office.

  • Simple “plug n play” setup for remote use via Internet (Internet Call Access software option not required).

  • Built in automatic authentication to Allworx server.

  • Automatic NAT transversal negotiation with existing firewall at remote and main location.

  • No static IP address required for remote phone.

  • Remote user has all functionality of local user (e.g. Call, Line, and SIP Appearance).

  • No additional software required.

  • Remote phones are able to answer call queues, call monitors, parking orbits, SIP Appearance, and Call or Line Appearances from main office.

  • System administrator can change settings & reboot re-mote Allworx phones without being at remote location.

Phone buttons

• Conference — Supports 3-way conference calling. Note: Conference center software option provides additional conference calling capabilities (Allworx 24x – four 8-way conference bridges, Allworx 6x – one

2

8-way conference bridge)

  • Do Not Disturb (DND) — Phone will receive no calls (calls follow current presence routing). Also, pressing DND for 3 or more seconds allows user to switch their Presence.

  • Hold — Puts active caller on hold at handset location

  • Info [Model 9212 has Info Button, Model 9202 accesses Info using Programmable Function Key]. — Displays context sensitive information about all buttons on the phone, including Programmable Function Key settings and personal speed dial information.

  • Intercom (station to station intercom) — Initiate a call to another Allworx handset.

  • Messages — Used for fast access to the message center; this button is illuminated RED if new voicemail messages have arrived.

  • Mute — Turns off the microphone of the speakerphone, handset, and headset.

  • Park — Dedicated park button allows active callers to be placed in a parking orbit [Model 9212 only].

  • Programmable Function Keys — 12 illuminated PFKs [Model 9212] or two illuminated PFKs [Model 9202]. Used for any combination of Call Appearance,

Line Appearance, SIP Appearance, call queuing, call

monitors, Centrex flash, parking orbits, headset, speed dials (personal and company), direct station selection, busy lamp field, redial, and info.

• Release — Ends call or disconnects call leg or cancels current operation.

  • Transfer — Allows for both attended and unattended (blind) transfers.

  • Volume — Volume control for full duplex speakerphone, handset, headset and ringer.

    • 4 soft keys on the 9212 and 3 soft keys on the 9202 which have different functionality based on operation selected via display. – Two arrow buttons: used for scrolling up and down

    • the menu via display – Enter button: used for selecting options or settings via display
  • PFK labels for easy reference [Model 9212 only].

Display and design

  • Caller ID — shows name and phone number of incoming caller (as available).

  • Case is sturdy textured black ABS plastic.

  • Date/Time display.

  • Displays multiple simultaneous calls — scroll between calls on hold.

  • Handset cord expandable up to nine feet.

    • Large graphical LCD screen provides scrollable information. – Resolution: 196 × 64 pixels [Model 9212] 128 × 64 pixels [Model 9202] – Dimensions: 3.4" × 1.4" [Model 9212]

    • 2.24" × 1.25" [Model 9202] – Font size: 8 pt and 12 pt – Number of lines: up to eight lines of text
  • Phones only available in black.

  • Three dynamic soft keys: scroll up/down keys and select key that guide user through menus.

  • Two clocks — Call Timer and Time of Day.

Technical specifications

  • Built-in headset jack: RJ-11 [9212] and 2.5 mm [9202].

  • Download firmware updates from any Allworx system.

  • G.711 and G.729a audio compression.

  • IP address assignment — DHCP client or statically configured.

  • Quality of Service (QoS) – supports VLAN capability, Call Admission Control (CAC), DiffServ, and priority queuing.1

  • Supports PoE 802.3af [Model 9212 only].

  • Two integrated 10/100 auto crossover Ethernet switched ports.

  • Wall mountable or adjustable tilt base for 9212 phone.

  • Wall mountable or one-position base for 9202 phone

Electrical and regulatory information

• Power options: – 24V DC adapter, supplied locally at the desktop

using the included AC to DC power supply. – Power over Ethernet (PoE) 802.3af [Model 9212 only]. – UL listed. FCC Class B.

Height and weight

  • Model 9212 dimensions: 9" H × 9" W × 7.5" D (22.9 × 22.9 × 19.1 cm).

  • Model 9202 dimensions: 8" H × 7.5" W × 6" D (20.3 × 19 × 15.2 cm).

  • Model 9212 weight: 2.3 lb (1.04 kg).

  • Model 9202 weight: 1.7 lb (0.77 kg).

Options

• Headset [Model 9212 only].

Warranty

• One year limited warranty from date of reseller purchase.

1. When used with an Allworx server. 2. Sold as an option. 3. Sold as a third-party add-on. Third-party products may be purchased separately.

300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com

© 2008 Allworx Corp, a wholly owned subsidiary of PAETEC Holding Corp. All rights reserved. All other names may be trademarks or registered trademarks of their respective owners.