OVERVIEW
Avaya IP Office
The Intelligent Communications Solution for Small and Midsize Businesses
Discover how to enhance customer service, control costs, and operate your business with optimum efficiency — with the solution thousands of businesses like yours use every day.
Avaya helps you achieve your goals. Every small and midsize business needs ways to reduce costs and improve the way it operates. Like every business, you’re looking to keep all your customers, add new ones and grow at the pace that’s right for you.
Avaya understands this. With over 100 years of experience as a leader in communications, we know that the ideal solution for your business is one that helps you increase profitability, improve productivity and gain competitive advantages.
Get big-business communications — at small-sized business prices.
Businesses around the world rely on Avaya solutions like IP Office — the award-winning communications system that gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management and much more.
And we make it easy for businesses like yours to buy, by offering an array of financing options.
IP Office
What is it? It is a converged communications solution that uses both voice and IP technology to deliver intelligent ways for you to reduce cost, increase productivity, and improve customer service for your business.
How can I use it in my business? Connect with colleagues and customers. Simplify access to information. Keep remote workers in touch. You can save money through conferencing, networking, call management, Voice over IP, and more.
What are my choices? Does your business have one location? Multiple locations? With IP Office you can choose from a range of models and add capacity, applications, and phones as you need them. Whether you have few or many employees, IP Office is the optimal choice.
Millions of users in small and midsize businesses around the world connect through Avaya daily.
Avaya IP Office protects your investment, adapts to change and grows with you.
• IP Office is a wise long-term investment. You get to take advantage of today’s technology now, and streamline your business at your pace.
• Adding users, new offices or more intelligence to the solution is easy and cost effective.
• You pay only for what you use, and add what you need later.
• From simple messaging to sophisticated call centers, IP Office enables you to stay ahead in business.
“ The solution made a tremendous impact ... our sales reps make between 70 to 100 calls per day, so seconds saved on each call can affect our bottom line.”
—Toby Selix, CIO, Blood Diagnostics, Inc.
Learn more
See how many companies like yours are using IP Office at avaya.com/small
You have questions … Avaya and our BusinessPartners have answers!
Does my current phone system give my business what it needs?
If it is based on old technology, probably not. Your competitors will be faster and more professional with the latest in communications software. IP Office delivers the capabilities that allow you to keep your business competitive.
Do I need to understand the technology to implement it?
No. IP Office is designed specifically to give you more functionality without making more demands on your resources. Rely on your Avaya BusinessPartner for support before, during and after your purchase.
Do I need to spend a lot?
Not at all. You have choices based on your budget needs. Easy leasing or financing plans not only make your choices affordable, they help you cut monthly expenses immediately. And you only have to buy/lease what you need, when you need it.
Is IP technology so new that it’s not reliable?
With over 90,000 systems deployed worldwide (Avaya is #1 in IP telephony*), Avaya IP Office has the track record businesses like yours can rely on. Aside from receiving the Product of the Year award by Internet Telephony magazine and Editor's Choice Award 2006 by IT Week, businesses like yours are saving money and boosting productivity. Many are even managing the system themselves via menu-driven tools.
I have old systems but we are adding an office. Should I consider the new technology?
Not only would this be a way for you to experience the rich functionality of the latest communications applications, but we may be able to network with your existing equipment, as well as provide a gradual migration plan for your other locations.
How quickly can I get up and running?
A local Avaya BusinessPartner can tailor a solution that’s best for you and your budget.
“I’ve never been involved with a faster installation.”
—Paul Pannell, Telecommunications Engineer, Austin Heart
Avaya IP Office At-A-Glance
Built-in Investment Protection | From 2 to 360 users across the product line; up to 192 lines; 96/120 T1/E1 lines; up to 128 SIP (Session Initiation Protocol) trunk lines. Adding users or intelligence is easy and cost effective. |
Converged Communications | An award-winning, small converged PBX that lets you leverage IP, digital, or analog technology. |
Unified Communications | Whether the need is collaboration, mobility, messaging or device integration, IP Office has the open software environment to make connecting users easy and seamless. |
Customer Contact | IP Office is a suite of tools including interactive voice response, real-time and historic call reports, voice announcements for queuing calls and ready integration with Microsoft® CRM. |
Self-Management/Administration | Windows-based, menu-driven tools cut the time and expense of administration. Moves, adds and changes are easy and quick. |
Remote Diagnostics | The Avaya network of BusinessPartners can provide you with proactive services that will detect issues before they emerge, alert you, and outline a resolution. |
Three-Year Warranty
Avaya IP Office is designed to be highly reliable, and is backed with a three-year warranty on IP Office hardware and one-year warranty on IP Office telephones.
About Avaya
Avaya enables businesses to achieve superior results by designing, building and managing their communications infrastructure and solutions. For over one million businesses worldwide, including more than 90 percent of the FORTUNE 500®, Avaya’s embedded solutions help businesses enhance value, improve productivity and create competitive advantage by allowing people to be more productive and create more intelligent processes that satisfy customers.
For businesses large and small, Avaya is a world leader in secure, reliable IP telephony systems, communications applications and full life-cycle services. Driving the convergence of embedded voice and data communications with business applications, Avaya is distinguished by its combination of comprehensive, world-class products and services. Avaya helps customers across the globe leverage existing and new networks to achieve superior business results.
© 2007 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by ®, SM and TM are registered trademarks, service marks or trademarks respectively. FORTUNE 500 is a registered trademark of Time Inc. All other trademarks are properties of their respective owners.
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