Messaging Applications

IP Office Fact Sheet
Options for Voicemail, E-mail and More

Overview
Messaging applications are vital for businesses that want to ensure that every call is answered, even after hours or when everyone is busy, and that messages are properly and efficiently managed. IP Office offers several messaging applications—VoiceMail Lite, Embedded Voicemail and VoiceMail Pro—suppoting features such as automated attendant, voicemail, unified voice and e-mail, and networked messaging.
Capabilities

• Automated attendant—Greets callers, provides information via recorded messages and routes them to the appropriate extension. IP Office attendant solutions can be customized to handle calls in different ways at different times.

• Voicemail—Enables employees, customers and collaborators to send and receive information, wherever they are located, at any time of day or night. For example, employees and managers can send/forward messages to one or more mailboxes, address messages by name or extension, or use the built-in directory. The messaging system can be set up to automatically “find” you and let you know you have a new message.

• Unified messaging—Access voicemail and e-mail in one mailbox and see all your messages together. Get your voicemail attached to e-mail and access it remotely on your PC without having to dial into the phone system. Save and forward voice messages the way you do e-mail. Hear e-mails read out over the phone.

• Networked messaging—You can network multiple IP Office systems and administer the entire messaging network from one central location. Networked offices can even synchronize directories for automatic updating.

Primary Benefits

• Customer service—Help ensure that business-critical calls get through and reach the rightperson, extension or department, every time.

• Efficiency and productivity—Handle calls quickly during peak calling periods and streamline call routing. Screen calls, so users can see who is calling without interrupting important tasks.

• Keep growing—Start basic and expand with additional capacity and applications when and if you need them.

Avaya Advantage
Every IP Office platform comes complete with basic voicemail (VoiceMail Lite) and can be easily upgraded to a more comprehensive application: VoiceMail Pro.

Requirements and Features

Embedded Voicemail
VoiceMail Lite
VoiceMail Pro
Format
64MB Flash Memory card
CD-ROM
CD-ROM
System Requirements
Works with:
• Small Office Edition – Requires VCM
• IP406 V2
• Works with all IP Office platforms (provided free of charge)
• Ethernet attached PC running Microsoft Windows 2000//2003/XP Professional, with recommended Pentium 4, 2.4GHz or higher
• Works with any IP Office platform
• Ethernet attached PC; Microsoft Windows 2000//2003/XP Professional; Pentium 4, 2.8GHz or higher with 256MB RAM min (recommended)
• Integrated Messaging Pro/Campaign Manager requires 512MB of RAM
• Text to Speech, Information Management System and Third-Party Database requires 1024MB RAM minimum, HD minimum 20GB (preferably 7200rpm for better performance), 2GB for Operating System, VoiceMail Pro and voicemail storage.
• Integrated Messaging requires MAPI or SMTP compliant e-mail application (i.e., MS Outlook)
User Requirements
• Any telephone
• Any telephone
• Any telephone
• Integrated Messaging requires client e-mail application
Capacities
Mailboxes
• Unlimited
• Unlimited
• Unlimited
Max number of concurrent calls(ports)
• 4 on IP406 V2; 1-10 on Small Office Edition
• 4
• Up to 30 depending on license & platform (SOE/IP403=10, IP406 V1/V2=20, IP412=30)
Recording time
• Approx. 15 hours on IP406 V2; 10 hours on Small Office Edition
• PC dependent (1MB per minute)
• PC dependent (1MB per minute)

Feature Detail
Embedded Voicemail
VoiceMail Lite
VoiceMail Pro
Multi-lingual support
Yes
Yes
Yes
Voicemail services for Individual users/Virtual users/Hunt Groups
Yes
Yes
Yes
Centralized Voicemail Services
No
No
Yes
Voicemail Ringback (internal calls/external calls)
Yes/No
Yes/No
Yes/Yes
Message Waiting Indication
Yes
Yes
Yes
Integration with Phone Manager Pro
Yes
No
Yes
Greetings: Personalized/Continuous Loop
Yes/No
Yes/Yes
Yes/Yes
Extended Greetings
No
No
Yes
Forward/Copy to Email
No
Yes
Yes
Listen To Email (Text To Speech), INTUITY mode only
No
No
Yes
Send Email notification
No
No
Yes
Integrated Messaging & synchronization
No
No
Yes (option)
Save/Delete/Forward Messages
Yes/Yes/No
Yes/Yes/Yes
Yes/Yes/Yes
Repeat/Rewind/Fast Forward/Skip Messages
Repeat only
Yes
Yes
Pause Message
No
No
Yes
Set Message Priority
No
No
Yes*
Caller's CLI/ANI, time & date announced
Yes
Yes
Yes
Call Back Sender (CLI/ANI)
No
Yes
Yes
Known CLI/ANI PIN Code By-Pass
Yes
Yes
Yes
Breakout to Reception
Yes
Yes
Yes
In-Queue Announcements
No
Limited
Yes
Automated Attendant
1-tier option
No
Yes
Message Announcements/Whisper Announce/Assisted Transfers
No
No
Yes
Enhanced features: Call Recording, Test Conditions, Personal Numbering, Campaign Manager, VoiceMail Pro Manager GUI, INTUITY TUI emulation mode, Forward Emails to External Systems (based on VPIM), Third Party Database Access (IVR), Text To Speech within call flows
No
No
Yes

	Embedded Voicemail	VoiceMail Lite	VoiceMail Pro
Format	64MB Flash Memory card	CD-ROM	CD-ROM
System Requirements	Works with: • Small Office Edition – Requires VCM • IP406 V2	• Works with all IP Office platforms (provided free of charge) • Ethernet attached PC running Microsoft Windows 2000//2003/XP Professional, with recommended Pentium 4, 2.4GHz or higher	• Works with any IP Office platform • Ethernet attached PC; Microsoft Windows 2000//2003/XP Professional; Pentium 4, 2.8GHz or higher with 256MB RAM min (recommended) • Integrated Messaging Pro/Campaign Manager requires 512MB of RAM • Text to Speech, Information Management System and Third-Party Database requires 1024MB RAM minimum, HD minimum 20GB (preferably 7200rpm for better performance), 2GB for Operating System, VoiceMail Pro and voicemail storage. • Integrated Messaging requires MAPI or SMTP compliant e-mail application (i.e., MS Outlook)
User Requirements	• Any telephone	• Any telephone	• Any telephone • Integrated Messaging requires client e-mail application
Capacities
Mailboxes	• Unlimited	• Unlimited	• Unlimited
Max number of concurrent calls(ports)	• 4 on IP406 V2; 1-10 on Small Office Edition	• 4	• Up to 30 depending on license & platform (SOE/IP403=10, IP406 V1/V2=20, IP412=30)
Recording time	• Approx. 15 hours on IP406 V2; 10 hours on Small Office Edition	• PC dependent (1MB per minute)	• PC dependent (1MB per minute)

Feature Detail	Embedded Voicemail	VoiceMail Lite	VoiceMail Pro
Multi-lingual support	Yes	Yes	Yes
Voicemail services for Individual users/Virtual users/Hunt Groups	Yes	Yes	Yes
Centralized Voicemail Services	No	No	Yes
Voicemail Ringback (internal calls/external calls)	Yes/No	Yes/No	Yes/Yes
Message Waiting Indication	Yes	Yes	Yes
Integration with Phone Manager Pro	Yes	No	Yes
Greetings: Personalized/Continuous Loop	Yes/No	Yes/Yes	Yes/Yes
Extended Greetings	No	No	Yes
Forward/Copy to Email	No	Yes	Yes
Listen To Email (Text To Speech), INTUITY mode only	No	No	Yes
Send Email notification	No	No	Yes
Integrated Messaging & synchronization	No	No	Yes (option)
Save/Delete/Forward Messages	Yes/Yes/No	Yes/Yes/Yes	Yes/Yes/Yes
Repeat/Rewind/Fast Forward/Skip Messages	Repeat only	Yes	Yes
Pause Message	No	No	Yes
Set Message Priority	No	No	Yes*
Caller's CLI/ANI, time & date announced	Yes	Yes	Yes
Call Back Sender (CLI/ANI)	No	Yes	Yes
Known CLI/ANI PIN Code By-Pass	Yes	Yes	Yes
Breakout to Reception	Yes	Yes	Yes
In-Queue Announcements	No	Limited	Yes
Automated Attendant	1-tier option	No	Yes
Message Announcements/Whisper Announce/Assisted Transfers	No	No	Yes
Enhanced features: Call Recording, Test Conditions, Personal Numbering, Campaign Manager, VoiceMail Pro Manager GUI, INTUITY TUI emulation mode, Forward Emails to External Systems (based on VPIM), Third Party Database Access (IVR), Text To Speech within call flows	No	No	Yes