While other cloud-communications companies have added voice service as an afterthought, voice is the core of ShoreTel Sky’s business. Because it is so important, we engineered our own phone system software. Owning our own technology enables us to innovate and respond to customer needs without relying on any third party.
Quick Facts
ShoreTel Sky (formally M5) Networks was founded in 2000 and is the country’s largest and oldest provider of cloud-based phone systems for businesses.
In 2012, ShoreTel Sky (formally M5) was acquired by ShoreTel and became ShoreTel’s Cloud Division.
We have clients across many industries including; financial services, property management, staffing, retail, legal services, professional services and not-for-profit.
More than 2,000 customers and 60,000 people rely on our phone system.
Cloud-based
The ShoreTel Sky (formally M5) cloud-based business phone system is both hosted and managed. This means that you do not need to house the phone system in a closet onsite. Instead, the system is located in our secure data centers, and we take responsibility for owning, configuring and managing it. ShoreTel Sky (formally M5) Customers connect to the system through private connections for the best call quality and reliability. The benefits of a cloud-based phone system are plentiful, and we encourage every business to consider the cloud, even if they don’t select ShoreTel Sky (formally M5).
Accountable
We replace both the phone system and the telco provider, giving our clients one invoice, one button access to customer support and one vendor who is completely accountable for their experience.
Unified
Although voice is the heart of our solution, we understand that the phone system is not an island. For companies that have invested in applications like CRM, ERP and applicant tracking solutions, ShoreTel Sky (formally M5) Connect serves as a force multiplier by unifying the phone system with these applications and unleashing their true productivity and analytic potential. ShoreTel Sky (formally M5) Connect improves efficiency with “click-to-dial” functionality, while at the same time, improving service with inbound screen pops. The process of entering call notes is automated and management gets a never before available view of critical business metrics.
Trusted
Our clients choose us largely because of our record of reliability and honesty. We publish our performance publicly, and in real-time, to signal our commitment to set the highest standards for both.
Easy & Enjoyable
We describe our mission as providing phone systems and applications with an experience that customers love. So what is that experience? In a word, easy. That’s truly is the ShoreTel Sky (formally M5) experience. We make it easy.
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