Phones: New & Like New carry Two year warranty excluding ShoreTel, Cisco and all cordless model phones which carry a one year warranty
Conference Phones: New carry full manufacturer's warranty & Like New carry one year warranty
Voice Mail Systems: New and refurbished carry one year warranty on hardware and 30 days on software.
Phone Systems and Expansion Components: New & refurbished carry one year warranty
Headsets and Accessories: New carry full manufacturer's warranty and Refurbished come with one year warranty
-All warranties start from date of purchase. KeyPhonesDirect.com reserves the right to replace or repair all items returned by customers while under warranty that are tested defective by KeyPhonesDirect.com. Unless otherwise stated warranties are provided by KeyPhonesDirect.com. Warranty is void if the original KeyPhonesDirect.com serial number/s is missing or tampered with. Misuse of equipment as described by manufacturer will result in voided warranty.
All orders will be shipped the same day where possible. If you need expedited shipping, please contact us and let us know. An email order confirmation will be automatically sent to the customer's billing email when an order is completed. A tracking number will be emailed to the customer's billing email once the order has been shipped and processed. Some orders will require 2-5 day lead times when items are out of stock or backordered. Customer service will contact you if long lead times are encountered
All RMA merchandise must be returned within 14 days of the issuance of the RMA number; No returns of any type will be accepted after 30 days from the invoice date.
All returns must have an RMA (Return Merchandise Authorization number) number on the outside of the box. Shipments without an RMA number will not be accepted. An RMA number can be obtained by emailing us at support@KeyphonesDirect.com or by calling 800-757-3978.
All products contain a tamper proof bar code serial number label. Returned items with disturbed or removed bar code labels will not be accepted. A 25% restocking fee will be charged on all new product returns. A 15% restocking fee will be charged on all refurbished equipment returned.
Terms and Conditions
Place KeyPhonesDirect.com (KPD) will strive to keep all items in stock and available for shipping. KPD reserves the right to change prices and availability of items without notice for events such as but not limited to, manufacturer backorders, product discontinuation, and price changes. KPD reserves the rights to cancel orders and refund payment in the event items are unavailable and a suitable replacement cannot be obtained. KPD assumes no liability for the customer's use of products purchased or their fitness for intended use. KPD may refuse orders where credit card fraud is suspected. All fraud will be prosecuted to the fullest extent of the law. All expressed or implied warranties are limited to replacement of parts only. KPD accepts no contingent liability beyond the price charged for any product it sells.
Please Note that we are not affiliated with Nortel Networks, ShoreTel, Avaya, Cisco or Toshiba. All trademarks for these companies belong to their respective owners. All warranties on purchases of these brands of products from KeyPhonesDirect.com are provided by KeyPhonesDirect.com.
All warranties on Sennheiser Headsets are provided by Sennheiser Communications but are facilitated by us.
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Our mailing address is
11132 Winners Circle, Suite 105
Los Alamitos, CA 90720
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